Terms & Conditions

• Participants of the Dolphin Encounter must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a 'no show. Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per pod is 10 participants
• This experience is for all ages and swimming abilities. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above. Children 2 years old and below have complimentary access
• Photos are not included in the Dolphin Encounter however they can be purchased at the Photo Counter
• CANCELLATION CANCELLATION, REFUND & RESCHEDULING REFUND & RESCHEDULING
• Full refund if the reservation is cancelled at least 72 hours before the scheduled event
• 50% cancellation fee will be applied from 72 hours up to 24 hours before the experience time
• 100% cancellation fee will be applied if cancelled within 24 hours of the scheduled event
• Rescheduling must be made a minimum of 24 hours before the scheduled time